Assistant Manager - Brand Marketing-Back Office-New Business

As a Process Performance Specialist, your role will be to maintain and improve processes in line with SLAs/KPIs on a monthly basis. Your focus will be on enhancing employee satisfaction, fostering people development, and boosting morale. It will also be crucial to keep attrition rates within target levels while striving for improvements in quality and productivity. Ensuring customer satisfaction and compliance with policies are key aspects of your responsibilities. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance employee satisfaction, promote people development, and boost morale - Keep attrition within target levels - Drive improvements in quality and productivity - Ensure customer satisfaction and compliance with policies - Share updates with clients/customers regularly, provide Root Cause Analysis (RCA) and action plans, anticipate customer issues, and communicate proactively - Handle reporting and Management Information Systems (MIS) - Be willing to work in rotating/flexible 24*7 shifts to meet operational requirements - Assist in project management - Conduct interviews for new hires and support the hiring process - Manage the team effectively Qualifications Required: - Minimum of 1 year of experience in Life & Annuity Insurance In addition to the above responsibilities and qualifications, you may also be involved in project management and conducting interviews for new hires. Your ability to work in flexible shifts and adapt to changing operational needs will be critical for success in this role. As a Process Performance Specialist, your role will be to maintain and improve processes in line with SLAs/KPIs on a monthly basis. Your focus will be on enhancing employee satisfaction, fostering people development, and boosting morale. It will also be crucial to keep attrition rates within target levels while striving for improvements in quality and productivity. Ensuring customer satisfaction and compliance with policies are key aspects of your responsibilities. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance employee satisfaction, promote people development, and boost morale - Keep attrition within target levels - Drive improvements in quality and productivity - Ensure customer satisfaction and compliance with policies - Share updates with clients/customers regularly, provide Root Cause Analysis (RCA) and action plans, anticipate customer issues, and communicate proactively - Handle reporting and Management Information Systems (MIS) - Be willing to work in rotating/flexible 24*7 shifts to meet operational requirements - Assist in project management - Conduct interviews for new hires and support the hiring process - Manage the team effectively Qualifications Required: - Minimum of 1 year of experience in Life & Annuity Insurance In addition to the above responsibilities and qualifications, you may also be involved in project management and conducting interviews for new hires. Your ability to work in flexible shifts and adapt to changing operational needs will be critical for success in this role.