Assistant Manager

About Amor Management Consultants:

Seasons Greetings!! from Team Amor India only Talent Acquisition Firm dedicated to servicing the Talents from the Auto OEM and Tier -1 Domain.

With over 20+ years of experience,100+ Leadership/CxOs placements spread across Automotive, Energy and Manufacturing Domain partnering with the very best of Indian Conglomerates and Fortune 500 Companies PAN India.

Team Amor has a successful track record of complete completing 60+ Greenfield Projects & atleast 10+ Technology Centres/ R&D/Product Engineering Verticals partnering with Automotive leaders and global clients over the years for Ford, Renault Nissan, General Electric (GE), Asia Motor Works, Daimler Commercial Vehicles, Tata Motors, Suzuki Motors Gujarat, M&M, Magna Group, Faurecia, Valeo and Many more.

Position : Assistant Manager (* 5 Days working*)

Exp : 10+ years

Location : Sriperumbadur-Vallam

Key Responsibilities

1. Customer Complaint Management

• Receive, register, and analyze customer complaints, rejections, and field failures.
• Lead root-cause analysis using 8D, 5-Why, Fishbone, etc.
• Prepare and submit 8D / RCA reports to customers within the required timeline.
• Ensure effective implementation and closure of corrective and preventive actions (CAPA).

2. Customer Communication & Support

• Serve as the primary point of contact for all customer quality concerns.
• Conduct regular customer meetings, audits, and visits.
• Support customer-specific documentation, reporting, and quality performances.
• Manage communication for emergency concerns, part quality issues, and escalations.

3. Customer-Specific Requirements (CSR)

• Understand, interpret, and deploy customer-specific quality requirements in the plant.
• Ensure production and quality teams adhere to CSR, control plans, and special characteristics.
• Monitor any changes in customer requirements and implement necessary updates.

4. Customer PPM & Quality Performance

• Track customer PPM, line rejection trends, and quality scorecards.
• Work with cross-functional teams to reduce customer issues and improve customer ratings.
• Prepare monthly customer quality dashboards and present to management.

5. Internal Coordination & Issue Resolution

• Work closely with Production, Process Engineering, Supplier Quality, and NPD teams.
• Coordinate containment actions, revalidation, sorting, and rework when needed.
• Support internal audits and risk assessments related to recurring customer issues.

6. New Product & PPAP Support

• Participate in APQP activities to ensure customer needs are met in new product development.
• Review and support PPAP documents, sample submissions, and trial inspections.
• Verify that new parts meet customer expectations during SOP and ramp-up stage.

7. Documentation & Reporting

• Maintain records for customer complaints, 8D reports, PPM data, and inspection results.
• Support IATF 16949 compliance related to customer quality.
• Prepare MIS reports, monthly reviews, and quality trend analysis.

8. Continuous Improvement

• Identify customer-facing quality risks and implement preventive actions.
• Lead improvement projects to eliminate repeated customer failures.

Use quality tools (7 QC tools, SPC, MSA) to improve process capability and reduce defects.