Assistant General Manager – Sales

We are looking for a skilled AGM Sales to lead our sales team in the real estate sector. The ideal candidate will have 7-13 years of experience and be based in Gurgaon.

• Lead and manage the on-site team of Closing Managers, setting daily goals and monitoring progress.
• Handle and convert warm and hot walk-ins, building rapport and addressing objections.
• Maintain in-depth knowledge of project pricing, unit availability, promotional offers, buyer objections, and negotiation levers.
• Drive daily adherence to SOPs from welcoming prospects to structured tours and documentation.
• Facilitate upsell conversations to promote higher floors, premium views, clubhouse upgrades, or add-on parking aligned with buyer profiles.
• Train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques.
• Track visitor patterns, buyer questions, and conversion blockers, recommending tactical interventions to improve performance.
• Provide real-time market feedback to central teams regarding competitor pricing, offers, and buyer sentiment.
• Ensure key post-sale touchpoints are managed, including high-value customer feedback, referrals, and cross-sell opportunities.
• Audit, process feedback, set charters, and establish clear SOPs for the Closing team in conjunction with Marketing and Strategy Heads, championing product and ingredient marketing.
• Conduct daily huddles with Closing Managers to assign lead priorities, follow-up actions, and unblock issues.
• Monitor all walk-ins review discussions, guide high-value buyers personally, and strategically assign Closing Managers.
• Oversee inventory presentation and ensure accurate availability is communicated to all prospects.
• Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internal alignment.
• Partner with CRM for a seamless post-booking experience, managing documentation, collections, and approvals.
• Review daily closure metrics, open leads, daily bookings, follow-up cadences, and average TAT.
• Maintain site visibility, supervise walk-in flow, Closers' presentation quality, and readiness of the physical space.
• Champion positive customer experiences from first touch to final handshake with clear, confident, and consistent engagement.

• Minimum 7 years of experience in sales and marketing, preferably in the real estate industry.
• MBA/PGDM degree required.
• Possess strong skills in sales management, CRM, and team leadership.
• Demonstrate excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills are necessary.