Assistant Front Office Manager

As the Assistant Front Office Manager at JW Marriott Hotel New Delhi Aerocity, your role is crucial in administering front office functions and supervising staff to ensure an efficient check-in and check-out process while maximizing guest and employee satisfaction as well as the department's financial performance. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, ensuring all day-to-day operations are running smoothly - Develop goals and plans to prioritize work and improve service performance - Provide exceptional customer service by going above and beyond to meet guest needs - Implement customer recognition programs and ensure compliance with Front Office policies and procedures - Handle guest problems and complaints effectively while obtaining feedback for continuous improvement **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services or related area OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required At JW Marriott, associates are valued and celebrated for their unique backgrounds, and the company actively promotes a culture of non-discrimination. By joining the Marriott Hotels family, you become part of a global team dedicated to delivering Wonderful Hospitality. JW Marriott offers a work experience unlike any other, focusing on training, development, recognition, and holistic well-being for its associates. As an Associate at JW Marriott, you will have the opportunity to pursue your passions in a luxury environment while upholding the legacy of the brand's founder, J.Willard Marriott.,