Assistant Front Office Manager

Company Description

Hotel Irada is soon to be India's first Design Hotel by Marriott International. Located on a picturesque 66-acre winery outside of Pune, Irada brings an array of outdoor experiences to India's first five star wine resort! From an interactive wine tour experience, spa programmng by Nyasa Wellbeing, forest trails, a racket club (tennis, pickleball, padel), and much more - Hotel Irada is looking to bring on a young team to create a new style of hotel for modern India!

The estate is located 60 km from Pune International Airport. 

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in Pune. The Assistant Front Office Manager will oversee daily front office operations, ensure customer satisfaction, facilitate smooth check-in and check-out processes, and handle guest inquiries and complaints. The role includes managing office administration tasks, coordinating with other departments, and maintaining high levels of customer service and communication.

Qualifications

Office Administration and Front Office skills

Customer Service and Customer Satisfaction skills

Excellent Communication skills

Strong organizational and multitasking skills

Ability to handle stressful situations effectively

Experience in the hospitality industry is a plus

Bachelor's degree in Hospitality Management, Business Administration, or related field