Assistant/ Deputy Manager - Training (Contact Centre & BNPL Loans)

Fibe

5 - 8 years

5 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

training process training nht sales training product training customer service training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Design and deliver training programs related to Loans, BNPL, and Fintech regulations.
Develop high-quality PowerPoint presentations that enhance learning effectiveness.
Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules.
Conduct live sessions, webinars, and workshops for different teams, including sales, customer support, and collections teams.
Evaluate training effectiveness through feedback, assessments, and continuous improvement.
Stay updated on industry trends, regulatory changes, and Fintech innovations to integrate them into training modules.
Collaborate with stakeholders to understand business needs and tailor training programs accordingly.

Required Skills & Qualifications:

Strong content creation skills ability to develop comprehensive training materials.
Experience in Fintech – especially in Cash Loans & BNPL products.
Experience with LMS (Learning Management Systems) and e-learning tools and AI web tools that cater to training requirement
Expertise in PowerPoint – ability to design visually appealing and informative slides.
Excellent communication and presentation skills. Basic excel reporting skills

Preferred Experience:

Previous experience as a Trainer in BFSI / Fintech / Loan & BNPL sector.
Familiarity with financial products, lending processes, and compliance regulations.
Ability to adapt training methods to suit different audiences.

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