Assistant Branch Manager (ABM)

Role Overview: You will assist the Branch Manager in supervising field officers and ensuring the smooth functioning of day-to-day operations. Your primary responsibility will be to support the team in achieving the targets set for the branch. Additionally, you will be involved in the loan application process, conducting GRTs, facilitating loan disbursement, and maintaining strong relationships with clients. Key Responsibilities: - Supervise field officers and monitor day-to-day operations. - Ensure the team achieves branch targets. - Support in the loan application process and facilitate timely disbursement. - Conduct client meetings and site visits for verification purposes. - Develop and maintain relationships with clients. - Resolve client complaints in a timely manner. - Assist in training field staff and ensure accurate submission of reports. - Ensure compliance with internal and regulatory policies. - Prepare periodic reports on branch performance. Qualifications Required: - Graduation in any discipline, preferably in finance or business administration. - Postgraduate degree or diploma in finance or related fields is a plus. - 2-3 years of experience in microfinance, banking, or financial services. - Prior experience in team management or field supervision is preferred. - Exposure to loan origination, collections, and client servicing in the microfinance sector. - Strong interpersonal and communication skills. - Good knowledge of microfinance products and loan management processes. - Ability to work independently and in a team. - Problem-solving attitude and customer-centric approach. - Basic knowledge of Microsoft Office. - Attention to detail and focus on quality and accuracy. - High ethical standards and integrity. - Proficiency in local languages and understanding of the local market is desirable. - Willingness to travel frequently within the assigned area for field visits and client meetings.,