ASM

T A Solutions

1 - 3 years

5 - 12 Lacs

mumbai

Posted:3 weeks ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional to join our team as an Application Support Manager in Mumbai. The ideal candidate will have a strong background in managing teams and providing technical support.

Roles and Responsibility

Manage and lead a team of application support professionals to ensure timely resolution of customer issues.
Provide technical support and guidance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical problems efficiently.
Collaborate with cross-functional teams to identify and implement process improvements.
Develop and maintain documentation of processes and procedures.
Analyze customer feedback and suggest changes to improve overall customer experience.

Job Requirements

Minimum 5 years of experience in application support or a related field.
Strong leadership and management skills with the ability to motivate and guide a team.
Excellent communication and interpersonal skills to work effectively with customers and internal stakeholders.
Ability to analyze complex technical problems and develop creative solutions.
Strong problem-solving skills with attention to detail and accuracy.
Experience with ticketing systems and incident management tools is desirable.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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