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Whirlpool
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Area Service Manager (Deputy Manager) - Anywhere in West India

Area Service Manager (Deputy Manager) - Anywhere in West India

Whirlpool

5 - 9 years

9 - 13 Lacs

pune mumbai (all areas)

Posted:14 hours ago| Platform:

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Skills Required

area service aftersales field operations after sales service service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

**Supervision of Service Partner Operations **

Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
Assist service partners in educating service engineers about the right attitude for handling customer interactions
Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

**Defect Management and Trade **

Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

**Training of Service Engineers **

Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products

**Sales and Revenue **

Promote sales of accessories, water products, spare parts and stabilisers to the service partners
Interface with service quality team and service partners to communicate targets and incentive schemes

Preferred candidate profile

4+ years of experience into Service Operations/Field Service/After Sales with relevant industry expertise (HA/CE)

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