12 Area Service Jobs

Candidates should be form TIER 1 College. Responsible for overall Service Market Share within the Area Defined. Monitoring Service for 100% Service Absorption Ratio at Dealership. Feedback to HO on Customer Complaints with Reasons.

Key Responsibilities: Business & Processes: Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements. Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention. Implementation of AL process changes and improvements across dealerships. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas f...

Role & responsibilities : Service Operations Management : Supervise and coordinate service activities across locations to ensure timely and effective delivery. Team Leadership : Lead, mentor, and develop service professionals to enhance performance and maintain a positive work culture. Customer Relations : Handle escalated customer issues, conduct site visits, and ensure service excellence. Process Improvement : Identify inefficiencies, implement innovative solutions, and drive continuous improvement. Cross-Functional Collaboration : Work with sales, logistics, and product teams to align service strategies with company objectives. Compliance & Reporting : Ensure adherence to industry regulat...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Service Engineer Surat Location 06- 1 Year Responsible for support Installation, Preventive Maintanance and Break down , instruments like Hematology analyzer Analyzer (2part, 3part ) Semi automated Biochemistry.

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Bachelor’s degree in Electronics, Electrical Engineering, or a related field 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. good working experience in CRM Software. Contact No-9289474003

Role & responsibilities Team Leadership and Development: Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets. Conduct regular performance reviews, provide feedback, and identify opportunities for professional development. Branch Service Targets: Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals. Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. Service Operations Oversight: Ensure seamless coordination and communication among ASMs to optimize service opera...

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of C...

Role & responsibilities : As an AVSM, you will be our key senior resource in the territory with the management of service delivery, service operations and demand generation under your supervision, ensuring all business aspects in place ( like manpower hiring, manpower training) You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role Drive service KPIs for the city Manage the day to day service operations;...

Role & Responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of C...