Area service Incharge

Area service Incharge

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 6-11 years in Field Installation or Service management or similar role in the telecom industry.

1. Manage service delivery operations for assigned areas, ensuring timely resolution of customer complaints and issues.
2. Oversee a team responsible for installation, maintenance, repair, and replacement of FTTH/Cable/Telecom devices at customer premises.
3. Ensure compliance with quality standards and processes to maintain high levels of customer satisfaction.
4. Identify opportunities to improve operational efficiency and implement process improvements.
5. Collaborate with other teams to resolve complex technical issues related to DTH/Cable/Telecom services.

Skill sets:

1. Relationship management
2. Delegation skills
3. Excellent communication skills
4. Team management and Diversity management
5. Problem Solving skills
6. Geography knowledge
7. Domain knowledge of DTH / Cable / Telecom/ Devices
8. Understanding of business training requirements