Area service engineer - Guwahati

Job description

Title- Area Service Manager, Guwahati

Location Guwahati

Make A Difference for Those Who Make the World

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER®

The Job:

Service Manager – Traditional channel - Developing and implementing service standards and procedures for the service delivery of customers. Maintaining customer relationships and improving response and delivery times.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews.
• Working closely with demand planning and warehousing teams in order to ensure spare parts are planned and kept ready for servicing.
• Providing analysis and reporting on metrics such as weekly/monthly service by product / segment / market.
• Working closely with third party service provider to ensure TAT targets are met, SLA’s are achieved as per the agreement.
• Providing virtual assistance to customers on product demonstration / application / breakdown related issues, resolving minor issues over the call.
• Should have prior experience in a similar role. Experience within digital marketing is a plus.
• Should possess a solid understanding of e-commerce frameworks.
• Should have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
• Should have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Should be a creative and strategic thinker with a strong customer orientation.
• Should have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.