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Area Manager - Non X Flows - Housing - Collections

Area Manager - Non X Flows - Housing - Collections

Tata Capital

5 - 10 years

10 - 11 Lacs

mumbai mumbai suburban

Posted:6 days ago| Platform:

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Skills Required

supervisor training compliance customer satisfaction mis legal irb deployment monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Achieve collection targets assigned to the territory while ensuring legal guidelines are complied to meet the organizational objective.

Core Responsibilities:
1. Maintains collection efficiencies across buckets assigned as per structure 2. Identification and Initiation of Sec-25/138 for critical account 3. Manage portfolio movement & timely allocation of portfolio across team member s basis demography spread and volume. 4. Collaborate with X bucket team members and other functions. 5.Take adequate steps to ensure collection of receipts (digital modes) and deposition of customer s payment in respective accounts within timeline. 6. Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting on critical or anticipated slippages and on high value/ strategic customers 7. Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors 8.Analyse & maintain zero delinquency within required parameters / policies and systems while publish MIS and review daily collections. 9. Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates. 10. Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers. 11. Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies 12. Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company.

Qualification - Graduate

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Tata Capital

Financial Services

Mumbai Maharashtra

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Area Manager - Non X Flows - Housing - Collections