Area Manager - Credit Operations - Housing

Job Description

This role will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. Credit-Operations Manager will ensure 100% process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing. ore Responsibilities: End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC. Ensuring gating rejections in line with credit policy and close monitoring on login quality. Ensuring timely initiation of internal reports and checks as mandated by credit policy. Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy. Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines. Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing. Ensure 100% adherence to policies and SOPs across all credit-operations processes. Identify and rectify process gaps to enhance efficiency and accuracy. Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required. Ensure compliance with regulatory requirements and internal controls. Work on Loan Origination System (LOS) and Finnone for loan processing. Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting. Support digital initiatives to streamline credit-operations processes and improve efficiency. Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region. Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency. Conduct periodic performance reviews and ensure team adherence to KPIs. Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing. Key Performance Indicators (KPIs): First Time Right (FTR) - Ensuring minimal errors in loan files. Turnaround Time (TAT) - Ensuring quick and efficient loan processing. Compliance Adherence - No deviations from policy and regulatory guidelines. Process Efficiency - Identifying and implementing improvements in workflows. Driving penetration of E-NACH for improved operational efficiency Ensuring acknowledgment of property papers / PDDs from the credit team Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques. Hold regular meetings with the business team & conduct regular training for improvement in FTR files Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC. Ensuring low attrition for the team. Quealifications : Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate CA / MBA (Finance) or Equivalent