Architect - 885

SysTrack

Key Responsibilities:

• Desktop Management:

  Configuration and Maintenance of Windows desktop environments.

• Troubleshooting:

  Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.

• DEX Expertise:

  Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.

• User Support:

  Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.

• System Upgrades:

  Plan and execute system upgrades, patches, and updates to ensure optimal performance and security.

• Automation:

  Develop and implement automation scripts to streamline desktop management tasks.

• Documentation:

  Maintain comprehensive documentation of desktop configurations, processes, and procedures.

• Collaboration:

  Work closely with other IT teams to ensure seamless integration and support of desktop systems.

Qualifications:

• Experience:

  7-10 years of experience in Windows desktop engineering (L3 troubleshooting)

  or a related field.

• Technical Skills:

  Proficiency in Windows OS and associated Hardware, PowerShell,

  Active Directory, Entra, Group Policy, Conditional Access and desktop virtualization technologies. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices. Experience creating and deploying Windows Images.

• DEX Knowledge:

  Strong background in Desktop Experience (DEX)

  tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging

• Analytical Skills:

  Excellent problem-solving skills with a focus on root cause analysis and resolution.

• Automation:

  Experience with scripting languages such as PowerShell for automation.

• Communication:

  Strong verbal and written communication skills.

Preferred Qualifications:

• Experience working in a Microsoft centric environment (O365, M365)
• Experience with Lakeside

  SysTrack& Nexthink(Help investigate/monitor DEX)

• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking