ARABIC TELECALLING EXECUTIVE

Job Title: Arabic Telecalling Executive

Industry: Healthcare
Experience: 1–5 years
Language Requirement: Fluent in Arabic and English
Other Preferences: Marketing background and valid driving license preferred

Key Job Roles & Responsibilities: 1. Telecalling & Customer Engagement

• Make outbound calls to prospective and existing clients in Arabic.
• Respond to inbound calls and resolve customer queries effectively.
• Explain products/services clearly and convincingly to Arabic-speaking clients.
• Follow up on leads generated through marketing campaigns, referrals, or online inquiries.

2. Sales & Lead Conversion

• Persuade potential customers to purchase or subscribe to services.
• Convert inquiries into actual sales by building trust and rapport.
• Meet or exceed daily/weekly/monthly call and conversion targets.

3. Marketing & Promotion Support

• Assist the marketing team in running campaigns, promotions, and events.
• Collect customer feedback and report market trends to the marketing department.
• Coordinate with the digital marketing team to ensure messaging aligns with client needs.

4. Database & CRM Management

• Maintain accurate records of customer details, interactions, and outcomes in CRM.
• Update databases regularly and ensure data privacy and accuracy.

5. Field Support

• Visit clients or attend meetings when necessary.
• Deliver marketing materials or conduct on-site customer verifications or demos.

6. Customer Relationship Management

• Build and maintain positive relationships with clients to encourage repeat business.
• Address any post-sale queries or complaints and coordinate with internal teams.

7. Reporting

• Prepare daily/weekly reports on call status, feedback, lead conversions, etc.
• Share customer insights with the sales/marketing team for continuous improvement.

Skills Required:

• Fluency in Arabic (spoken & written) and English is preferred.
• Strong verbal communication and persuasion skills.
• Familiarity with CRM tools and Microsoft Office.
• Basic understanding of sales and marketing strategies.
• Good time management and organizational skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Muvattupuzha, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language:

• Arabic (Required)
• English (Required)

Work Location: In person