AR Collection Analyst

Position Summary

The AR Collections Team Leader reports to the department manager and is responsible for executing credit and collections processes to ensure accurate and timely management of the company's credit practices within the accounting function.

Key Areas of Responsibility

• Manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers under the overall direction of the area manager.
• Confer with customers by telephone to determine reasons for overdue payments, reviewing terms of sales, service, or credit contracts.
• Research payment issues involving disputed deliveries, returns, and credits that may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Work with the manager to identify accounts that may present a business credit risk, require credit hold, or outside collection.
• Record information about the financial status of customers and document the status of collection efforts.
• Keep sales representatives aware of account statuses and problems.
• Answer incoming calls, provide invoices to customers, and sort and file correspondence.
• Maintain collection calls with multiple stakeholders (customers, sales, management, etc.).
• Be process-oriented and knowledgeable about collection processes and scenarios.
• Demonstrate the ability to maintain the portfolio in good shape and assess risks and necessary actions.
• Proven track record of good and stable performance (internal candidates).
• Support the manager in process-related actions or analysis.

To be successful in this role, you should have:

• A Bachelors degree in business or a related field.
• Over 4 years of experience as a credit/collection specialist or any equivalent combination of acceptable training, education, and experience.
• Effective written and verbal communication skills.
• Proficiency in MS Word and Excel, with the ability to learn any corporate or industry software used by the position, especially Excel skills related to reporting (formulas, pivot tables, etc.).
• Basic accounting skills.
• Fluent in English, both written and spoken.
• Customer-oriented with a strong work ethic.
• Willingness to work during regular shifts between 11:00 - 22:00.

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