AR Caller

Job Description:

The AR Caller is responsible for following up on outstanding insurance claims and patient balances to ensure timely collection and resolution. This role plays a key part in the revenue cycle process by contacting insurance companies and patients to verify claim status, appeal denials, and resolve issues related to reimbursement.

Key Responsibilities

• Call insurance companies (payers) to follow up on outstanding claims and resolve issues.
• Review and analyze Explanation of Benefits (EOBs), denials, and claim status reports.
• Identify reasons for denials, underpayments, or delays in claim processing.
• Initiate appeals and re-submissions for denied or rejected claims.
• Work within billing software and portals to update claim status and documentation.
• Communicate effectively with clients, team members, and insurance representatives.
• Meet daily and monthly productivity and quality targets.
• Maintain up-to-date knowledge of billing rules, insurance guidelines, and coding systems (CPT, ICD, HCPCS).
• Document all call activity and claim status accurately in the system.

Eligibility:

• 2 to 4 years of experience as AR caller
• Good Denial management knowledge
• Experience in Radiology, anesthesia and Emergency medicine is an added advantage
• Should be in notice period and joining with in 30 days

Contact: 8428000331/8428000377

Email: nivetha.elangovan@quraconsulting.com

Job Location: Chennai, Hyderabad, Coimbatore