Job
Description
The Apps Support Intermediate Analyst is a developing professional role where you will deal with most problems independently and have the latitude to solve complex issues. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is crucial to have a good understanding of how your team and area integrate with others to accomplish the objectives of the sub function/job family. Your analytical thinking and knowledge of data analysis tools and methodologies will be key in making judgments and recommendations based on factual information. You will typically handle variable issues with potentially broader business impact, applying professional judgment when interpreting data and results. Communication and diplomacy skills are essential to exchange potentially complex/sensitive information. Your work will have a moderate but direct impact through close contact with the core activities of the business. The quality and timeliness of service provided will affect the effectiveness of your team and other closely related teams. As the Apps Support Intermediate Analyst, your responsibilities will include providing technical and business support for users of Citi Applications. You will utilize a good understanding of apps support procedures and concepts, and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions, and collaborate with relevant technology partners for long-term remediation. Acting as a liaison between users/traders, internal technology groups, and vendors is an important aspect of the role. You will also participate in disaster recovery testing, application releases, post-release checkouts, and develop/maintain technical support documentation. Analyzing applications to identify risks, vulnerabilities, and security issues will be part of your duties. Moreover, you will cooperate with Development colleagues to prioritize bug fixes and support tooling requirements, ensuring the quality of work provided by yourself and others. To qualify for this role, you should have at least 5 years of experience, basic knowledge or interest in apps support procedures, concepts, and other technical areas. Previous experience or interest in standardizing procedures and practices, along with basic business knowledge/understanding of financial markets and products, is required. You should possess knowledge/experience of problem management tools, understand how your sub-function integrates within the function, have commercial awareness, and evaluate complex situations using multiple sources of information. Strong communication and diplomacy skills, customer service, interpersonal skills, and the ability to plan and organize workload are essential. Technical skills on AIX, Linux, Oracle, experience in Autosys Job Scheduling and setup, and a basic understanding of network topology, Firewalls, and Load balancers are also necessary. Education-wise, a Bachelor's/University degree or equivalent experience is required for this position. Operating with a limited level of direct supervision, exercising independence of judgment and autonomy, acting as a subject matter expert to senior stakeholders and/or other team members, and appropriately assessing risks when making business decisions are key aspects of the role. As an equal opportunity and affirmative action employer, Citi invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use the search tools and/or apply for a career opportunity, review Accessibility at Citi.,
