18 Network Topology Jobs

As an MPLS Integration Engineer at STL Digital, your role will involve implementing IP/MPLS network transport systems to support MPLS VPN traffic and internet services from the Gateway. You will be responsible for supporting and troubleshooting various networking technologies such as MPLS, VPRN/VRF, and MPBGP/BGP within an ISP/Telecoms service provider environment, including in a multi-vendor scenario. Your experience in implementing and migrating MPLS Core networks with LDP/MPLS and ISIS interior routing protocols will be crucial. You should be well-versed in dynamic protocols like ISIS, OSPF, and BGP, and be able to configure and deploy designed network solutions at the ISP Gateway level within an IP Routing, MPLS/BGP environment. Maintaining network topology documents, designs, diagrams, and network inventory will be part of your responsibilities. Additionally, you will troubleshoot hardware and operational issues in the Nokia deployed network and equipment, as well as implement, integrate, and migrate IP/MPLS equipment and solutions as per defined statements of work, designs, and MOPs. Collaboration with IP technical support teams (TAC, R&D, Design) will be essential for resolving network, software, and hardware issues during network touch activities. You will work closely with ION Network design to develop test plans, strategies, MOPs, and any required technical documentation as defined by project statements of work. Furthermore, you will set up LAB environments and conduct design validation tests including FAT, SAT, TAT, RG, and NRG. Your contribution will play a vital role in delivering innovative experiences and operational excellence in the digital transformation landscape, in alignment with the vision and mission of STL Digital and its parent company, Sterlite Technologies Limited (STL).,

The Apps Support Intermediate Analyst is a developing professional role where you will deal with most problems independently and have the latitude to solve complex issues. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is crucial to have a good understanding of how your team and area integrate with others to accomplish the objectives of the sub function/job family. Your analytical thinking and knowledge of data analysis tools and methodologies will be key in making judgments and recommendations based on factual information. You will typically handle variable issues with potentially broader business impact, applying professional judgment when interpreting data and results. Communication and diplomacy skills are essential to exchange potentially complex/sensitive information. Your work will have a moderate but direct impact through close contact with the core activities of the business. The quality and timeliness of service provided will affect the effectiveness of your team and other closely related teams. As the Apps Support Intermediate Analyst, your responsibilities will include providing technical and business support for users of Citi Applications. You will utilize a good understanding of apps support procedures and concepts, and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions, and collaborate with relevant technology partners for long-term remediation. Acting as a liaison between users/traders, internal technology groups, and vendors is an important aspect of the role. You will also participate in disaster recovery testing, application releases, post-release checkouts, and develop/maintain technical support documentation. Analyzing applications to identify risks, vulnerabilities, and security issues will be part of your duties. Moreover, you will cooperate with Development colleagues to prioritize bug fixes and support tooling requirements, ensuring the quality of work provided by yourself and others. To qualify for this role, you should have at least 5 years of experience, basic knowledge or interest in apps support procedures, concepts, and other technical areas. Previous experience or interest in standardizing procedures and practices, along with basic business knowledge/understanding of financial markets and products, is required. You should possess knowledge/experience of problem management tools, understand how your sub-function integrates within the function, have commercial awareness, and evaluate complex situations using multiple sources of information. Strong communication and diplomacy skills, customer service, interpersonal skills, and the ability to plan and organize workload are essential. Technical skills on AIX, Linux, Oracle, experience in Autosys Job Scheduling and setup, and a basic understanding of network topology, Firewalls, and Load balancers are also necessary. Education-wise, a Bachelor's/University degree or equivalent experience is required for this position. Operating with a limited level of direct supervision, exercising independence of judgment and autonomy, acting as a subject matter expert to senior stakeholders and/or other team members, and appropriately assessing risks when making business decisions are key aspects of the role. As an equal opportunity and affirmative action employer, Citi invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use the search tools and/or apply for a career opportunity, review Accessibility at Citi.,

As a Database Migration Specialist, you will be responsible for leading end-to-end database migrations across on-premises, virtualized, and cloud environments, encompassing SQL Server, PostgreSQL, and MongoDB workloads. Your role will involve designing and implementing migration strategies using a combination of native and third-party tools such as pg_dump, pg_restore, mongodump, mongorestore, BACPAC, and replication utilities. These strategies will be optimized for performance, availability, and minimal downtime. You will conduct thorough assessments of both the source and target environments, considering factors like data volume, schema complexity, compatibility, and transformation requirements, especially in cases like SQL Server to Postgres migrations. Additionally, you will be responsible for defining and validating Low-Level Designs (LLDs) that include network topology, storage configurations, replication methods, access controls, and disaster recovery setups. In this role, you will orchestrate wave-based migration plans, ensuring the implementation of data validation processes, rollback mechanisms, and cutover strategies that are in line with business Service Level Agreements (SLAs). Your attention to detail and ability to navigate complex migration scenarios will be crucial in successfully achieving the desired outcomes for database migrations.,

The primary responsibility of this role is to design and implement scalable, secure, and resilient Landing Zones on Google Cloud Platform (GCP). You will be tasked with defining and enforcing Cloud Governance frameworks, including Identity and Access Management (IAM), policies, Virtual Private Cloud (VPC) design, and logging/monitoring. Additionally, you will play a key role in architecting and driving Greenfield, Brownfield, and Bluefield GCP transformation/migration projects. Collaboration with enterprise architecture and security teams to define network topology, service exposure, and compliance needs will be essential. You will also be responsible for designing cloud-native applications and modernization strategies using various GCP services. Furthermore, the role involves developing Continuous Integration/Continuous Deployment (CI/CD) pipelines and Infrastructure as Code (IaC) using tools like Terraform or GCP Deployment Manager. As a subject matter expert (SME) in GCP, you will guide development, DevOps, and security teams on best practices related to Google Cloud Platform. The ideal candidate for this position should possess a strong background in Google Cloud Platform architecture and services, with hands-on experience in building and managing Landing Zones. A deep understanding of Governance, Security, IAM, Networking, and Billing structure within GCP is crucial. Experience in working with Greenfield, Brownfield, and Bluefield environments, proficiency in Terraform, GCP Deployment Manager or similar IaC tools, and familiarity with service exposures are all required skills. Effective communication and documentation abilities are also highly valued. Preferred qualifications for this role include GCP Professional Cloud Architect certification, experience in cloud migration or hybrid cloud setups, and working knowledge of DevOps and automation tools. This is a full-time position with a day shift schedule and the work location is in person.,

As a Deskside Support professional based in Adelaide, you will be responsible for providing technical support at the client site, focusing on IT solutions related to workstations, servers, LAN, and various software applications. Your role will involve working closely with the global team to ensure seamless IT operations on a day-to-day basis. Your primary responsibilities will include troubleshooting Windows operating systems, Windows Server/AD, Microsoft Office applications (O365), network devices (Cisco and HP), and network topology (TCP/IP, DNS, WINS). You should also have experience in managing mobile devices, printer support, and first-level application support. Familiarity with an ITIL environment is essential for this role. Having a strong customer service mindset is crucial as you will interact with users regularly to address their technical issues. Additionally, you should be willing to travel occasionally, not exceeding 20% of your working time. Effective communication skills in English, both verbal and written, are essential, and proficiency in the local language based on service location is required at grade level C1. Your primary skills should include a good understanding of IT Service Management processes, the ability to prioritize tasks under pressure, problem-solving capabilities, and a strong business understanding. Demonstrating a positive attitude, inspiring trust, and aligning with the organization's goals and values are key aspects of this role. Ideally, you should have experience in various technological domains such as Servers & Storage, Communication Technology, and Managed Desktop Services. Experience in project work and IT operations in Factory and Office environments are advantageous. Possessing certifications in ITIL V3 or V4 would be beneficial, and familiarity with Service Snow products is a plus.,

You will be responsible for implementing IP/MPLS network transport systems to support MPLS VPN traffic and internet services from the Gateway. Your role will involve supporting and troubleshooting various networking technologies such as MPLS, VPRN/VRF, and MPBGP/BGP in an ISP/Telecom service provider environment, including multi-vendor scenarios. Additionally, you will be involved in the implementation and migration of MPLS Core networks with LDP/MPLS and ISIS interior routing protocols. Your experience in dynamic protocols like ISIS, OSPF, and BGP will be essential in configuring and deploying designed network solutions at the ISP Gateway level within an IP Routing, MPLS/BGP environment. You will also be responsible for completing and maintaining network topology documents, designs, diagrams, and network inventory. Troubleshooting hardware and operational issues in the Nokia deployed network and equipment will be a crucial part of your responsibilities. Your tasks will include the implementation, integration, and migration of IP/MPLS equipment and solutions as per the defined Statements of Work (SoW), design, and MOPs. You will collaborate closely with IP technical support teams (TAC, R&D, Design) to troubleshoot network, software, and hardware issues encountered during network touch activities. Furthermore, you will work with the ION Network design team to develop test plans, strategies, MOPs, and any necessary technical documentation as defined by project SoW. Setting up the LAB environment and executing design validation tests like FAT, SAT, TAT, RG, NRG will also be part of your responsibilities. Your role as an MPLS Integration Engineer based in Pune/Hyderabad with 4 to 10 years of experience will be pivotal in ensuring the smooth operation and optimization of network transport systems to support critical services and enhance customer experiences.,

As a Solution Architect at our organization, you will be a key member of our dynamic team, bringing your exceptional technical skills and leadership abilities to the table. Your primary responsibility will be to design and implement comprehensive solutions that not only meet current business requirements but also align with our enterprise architecture for future scalability and security. You will take ownership of developing technical solutions that address business needs and strategic goals, ensuring they adhere to best practices and industry standards. Collaborating with multi-functional teams, you will provide guidance and mentorship to foster a collaborative and innovative environment. Your role will also involve championing best practices in architecture, design, and coding across the organization. In addition to leading the design and development of solutions, you will work closely with the Enterprise Architect team to ensure alignment within the portfolio. Evaluating and recommending relevant technologies and tools to support the enterprise architecture's strategic direction will be a crucial part of your responsibilities. You will also be responsible for defining and reinventing the architecture of the current application to make it future-ready. To excel in this role, you should have at least 15 years of experience in a similar position, with a strong background in software development and architecture. Proficiency in enterprise architecture principles, cloud computing, microservices, APIs, and databases is essential. Additionally, expertise in Cloud Infrastructure, Network topology, and System Architecture and design patterns will be highly beneficial. As a strategic and critical thinker, you will be able to communicate complex technical concepts to non-technical stakeholders effectively. Building strong relationships with customers at all levels and promoting a culture of innovation and collaboration will be key to your success in this role. We are committed to providing a workplace where every employee is valued, respected, and empowered to grow. Our inclusive culture encourages innovation, collaboration, and diverse perspectives. We offer competitive benefits plans, medical insurance options, flexible time off policies, and opportunities for career development and growth. Join us in driving growth and delivering business results through teamwork and inclusivity.,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

The Domain Architect / Engineering Manager for Radio Communication systems is responsible for developing the design deliverables of various radio communication systems such as GSM-R, TETRA, LTE technology, and IP EPABX systems for Mainline and MRT Projects within the EDRC telecom organization. You will play a crucial role in collaborating with the bidding team and supporting execution works for site configurations, RF planning, numbering plan design, and simulation studies. In the realm of Radio Communication (TETRA, GSM-R & LTE), you are expected to possess in-depth knowledge of technical skills related to TETRA (Terrestrial Trunked Radio) including ETSI Protocols, GSM-R specifications, EIRIENE importance in radio communication, LTE technology, 3GPP standards, latest releases, 5G, and FRMCS. Your expertise should extend to radio network planning, RF prediction and planning, and familiarity with specialized tools such as ATOLL Simulation tool, Radio Spectrum Tool, Radio Test Tool, RF Power meter, and Drive test tool. You should be well-versed in fleet mapping, traffic analysis, and bandwidth calculation, along with a solid understanding of 5G Radio FRMS guidelines, RAMS, and EMC considerations relevant to radio systems. Additionally, you should have a good grasp of telephone systems and central digital recording servers, including IP-PABX systems, direct line phones, console setups, wayside and hot line phone systems, voice recording, centralized voice mail systems, and traffic calculations specific to MRT and Mainline Projects. Your responsibilities will also encompass creating logical networks, network topology for PABX, integrating PABX on SIP with PA and radio systems, as well as working with analog and digital trunks (CO, PRI-ISDN, etc.) and protocols like MIB, SNTP, SNMP, Q-SIG, TCP/IP, and ETSI protocols. Furthermore, you will be involved in NMS configuration and designing, ensuring a comprehensive understanding of RAMS and EMC standards for effective implementation.,

About the Organization We are one of Indias most trusted AMISPs (Advanced Metering Infrastructure Service Providers), with monthly production exceeding 5 Lakh smart meters. Backed by strong captive teams in Design, Development, Validation, Embedded Software, Application Engineering, and Managed Software Services, our platform is built for scale, reliability, and innovation. With a turnover of ?600 Cr and a rapidly growing footprint, we are actively expanding into Smart Water and Gas Metering solutions. The position is based in Kolkata or Delhi. Position Overview We are looking for an experienced and technically grounded **Lead Solution Architect AMI Platforms & Systems Integration** with a proven track record in end-to-end AMISP engagements. The ideal candidate would bring in 57 years of deep experience in smart metering infrastructure, having worked in Tier I organizations involved in full-cycle AMI delivery. The role requires both strategic oversight and tactical execution in designing, validating, and delivering interoperable, scalable, and standards-compliant solutions across metering ecosystems. Suggested Designation Lead Solution Architect AMI Platforms & Systems Integration Key Responsibilities Architect end-to-end AMI systems including smart meters, HES, MDMS, integration layers, and customer IT interfacing. Validate solution components across multiple use cases prepaid, postpaid, net metering, DT metering, integration etc. Lead the design, configuration, and optimization of secure, scalable integrations between field devices and backend systems. Work cross-functionally with Software, Validation, Cloud, and Managed Services teams to ensure seamless orchestration and control flows. Own the gap sensing and solution blueprinting process for field interoperability, scalability, and SLA-driven platforms. Perform continual solution Gap-Analysis and orchestrate & work towards achieving alignment with the customers specified needs & expectations. Participate in customer requirement studies, BoQ formulation, pre-sales solutioning, and bid responses with technical clarity. Ensure regulatory and DISCOM-specific compliance across architecture, interfaces, and data models. Represent the company in technical governance forums and external technical committees as needed. Required Skills & Experience 57 years of experience strictly in Smart Metering (AMI) domain in Tier I AMISP or OEM environment. Strong understanding of AMI architecture including HES, MDMS, network topology, DLMS/COSEM standards. Hands-on experience integrating multi-vendor meters with standard protocols and enterprise IT systems. Fluency in industry best practices and evolving standards in the smart utility space. Experience working across RF Mesh, NB-IoT, and cellular smart metering technologies. Knowledge of cybersecurity, data privacy, and ISO standards applicable to energy metering systems. Ability to bridge field, firmware, and cloud expectations while influencing product and platform decisions. Excellent communication and technical documentation skills. Preferred Background Worked with one or more reputed Tier I AMISP/OEMs delivering large-scale smart metering solutions. B.E./B.Tech/M.Tech in Electrical, Electronics, Instrumentation, or Computer Engineering from a reputed institution. Demonstrates ethical conduct, field pragmatism, and systems-level ownership mindset. Experience working with state DISCOMs or central utilities in solutioning and commissioning is highly valued. Comfortable with multi-stakeholder coordination involving customer IT teams, system integrators, and device vendors. Authority & Strategic Impact Own solution design integrity and scalability for all AMISP projects. Make authoritative decisions on architectural choices across hardware, firmware, platform, and integration layers. Lead solution walkthroughs, PoCs, and technical validation meetings with customers. Advise pre-sales and bid teams with technical strategy, estimations, and risk mapping. Guide internal teams in field validation, test strategy, rollout planning, and exception handling in deployments. Show more Show less

Architect end-to-end AMI systems including smart meters, HES, MDMS, integration layers, and customer IT interfacing. Validate solution components across multiple use cases – prepaid, postpaid, net metering, DT metering, integration etc. Required Candidate profile The ideal candidate would bring in 5–7 years of deep experience in smart metering infrastructure, having worked in Tier I organizations involved in full-cycle AMI delivery.

You will be responsible for providing technical support on client sites, demonstrating a strong knowledge of IT solutions such as workstations, servers, LAN, Windows OS, Windows Server/AD, Microsoft Office applications (O365), network devices (Cisco and HP), and network topology (TCP/IP, DNS, WINS). Moreover, you should have experience managing mobile devices, printer support, and working in an ITIL environment. A basic understanding of first-level application support is also required. To excel in this role, you should possess excellent interpersonal and communication skills in English, as well as a local language proficiency at grade level C1. You will collaborate with a global team and utilize IT service management processes effectively. Prioritizing tasks, working under pressure, and demonstrating problem-solving capabilities are key aspects of this role. A willingness to travel up to 20% of your working time is expected. Additionally, a positive attitude, trustworthiness, adaptability to frequent changes, and effective time management are essential qualities for this position. Strong business acumen, experience in technological domains like Servers & Storage, Communication Technology, and Managed Desktop Services, and completion of ITIL V3 or V4 certifications are advantageous. Experience in project work, IT operations for Factory and Office environments, and familiarity with Service Snow are desirable secondary skills for this role. If you have any further questions, please feel free to reach out.,

Digital Direction, a renowned leader in the telecom management industry, is seeking a dedicated and experienced Account Manager to join their dynamic team. With a strong focus on providing exceptional services and fostering a collaborative work environment, Digital Direction offers a rewarding opportunity for individuals looking to excel in the telecom industry. As an Account Manager at Digital Direction, your primary responsibilities include preparing agendas for customer calls, conducting effective meetings, and identifying sales opportunities. You will collaborate with internal resources to ensure a seamless customer experience and leverage sales resources to drive impactful opportunities. With a sense of urgency, you will navigate through the sales cycle, maintaining accurate records in Microsoft Dynamics CRM and providing monthly client activity reports. Your role as a Trusted Advisor to clients will be crucial in building and maintaining strong relationships. The ideal candidate for this position should have a minimum of 10 years of sales experience in the telecom/technology sector. Technical proficiency in voice/data/internet applications, communications technology, and network topology is essential. An in-depth understanding of carrier contracts, industry trends, and sales cycles is required. The successful candidate will be self-motivated, results-oriented, and possess strong communication and presentation skills. Experience in selling to large complex Enterprise accounts and the ability to work collaboratively with Operations are key attributes we are looking for. At Digital Direction, we take pride in our team of telecom experts who are dedicated to delivering exceptional service and driving positive outcomes for our clients. If you are a driven sales professional with a passion for the telecom industry and a desire to work in a fast-growing company with lucrative earning potential, Digital Direction is the perfect place for you. Join us in our mission to provide unparalleled telecom management services and make a significant impact in the industry. If you meet the requirements and are ready to take on this exciting opportunity, we invite you to apply and become a part of the innovative team at Digital Direction.,

Finance Management Global: Core of the role will be to provide the Finance and NSA BPM lead assistance with Global networks spend budget preparation, forecasting, baseline analysis/review. Analysis and reporting of cost optimization driven out of contract negotiations (Assist with Business efficiency targets and documentation process and necessary internal attestation) Assist with Business planning activities which include. Timesheet logging tracking Assist to manage project to BAU recoveries. Assist with cost (cross border recharge and other recharges) (MAN days and vendor recharges) Assist with Accrual process end to end. Assist in flagging risks (tracking actuals to budget) overrun/underrun analysis. Tracking actuals at invoice level (Map ledger impact to invoices for all markets), tagging them to respective Purchase Orders and Contract workspace ID’s that must be maintained at any point in time (Crucial) The role will play a key part in Networks (NSA) managing their run rate effectively and not underrunning/overrunning. They should also have a good knowledge on commercials and contracts (contract terms) for networks space that will have a significant overlay into this role (although this vertical will sit separately) Skill Set requirement: A resource who has experience in dealing with Finance and Invoicing space in a telco world would be an added advantage. High level Telco and Networking knowhow is a mandate. A resource who can understand network topology combined with finance skills is what is preferred.

The core of your role will be to provide assistance to the Finance and NSA BPM lead with Global networks spend budget preparation, forecasting, and baseline analysis/review. You will be responsible for analyzing and reporting cost optimization driven out of contract negotiations, as well as assisting with business efficiency targets, documentation processes, and necessary internal attestation. Additionally, you will support business planning activities such as timesheet logging tracking and managing project to BAU recoveries. You will also assist with cost management, including cross border recharge, other recharges, MAN days, and vendor recharges. Your responsibilities will involve helping with the accrual process end to end, flagging risks, and analyzing overrun/underrun. You will track actuals at invoice level, map ledger impact to invoices for all markets, and tag them to respective Purchase Orders and Contract workspace IDs that must be maintained at any point in time. Your role will play a key part in Networks (NSA) managing their run rate effectively and ensuring no underrunning or overrunning occurs. It is crucial to have a good knowledge of commercials and contracts (contract terms) for networks space. Experience in dealing with Finance and Invoicing in a telco world would be an added advantage. High-level Telco and Networking knowhow is a mandate, and understanding network topology combined with finance skills is preferred.,

DUTIES/RESPONSIBILITIES Handling High volume of chats (handling simultaneous chats) Email handling Phone handling (English), M-F 0700-2300 ET, S-S 0700-2200 ET) Basic printer troubleshooting (network printing) Basic Network diagnostics Application troubleshooting (POS log captures, cache clearing, Office, Adobe, etc) SCCM Software Center installations Browser troubleshooting Office 365 Basic Windows 10 Operating system knowledge (confirm disk space, resource consumption, clearing temp files, check Ram, etc.) Western Union security certificate management and installation Assessment skills: analytics of complex systems and issues, trend analysis. (spotting chat and ticket trends) Detailed oriented for logging Service Requests Software installations Password resets CORE POS user requests (DM, SM, or CSR (Certificate Signing Request) setup, access/login issues) Core back-office (CBO) admin for New CSR setup, pin, bingo card setup for approvals, etc. Provide high levels of support for corporate and retail users. Establish procedures to address customer issues accurately and consistently. Take ownership of high priority incidents and escalate as necessary. Answer questions and provide directions related to products and services. Planning and scheduling time with all areas of IT support to meet service level agreements. Managing call and chat queues to prioritize incoming issues based on business priorities. Coordinate with other departments to resolve issues. Escalate critical issues to support and development teams. Document reported issues and activities in ITSM system. Maintain records of customer interactions for knowledge base articles Provide updates to help desk managers. Collaborate with IT and cross functional teams. Build trustful relationship with stakeholders. Identify opportunities for team effectiveness improvements. Support boardroom equipment and conferencing software (Cisco, Logitech, Microsoft Teams) Support mobility devices(iOS/iPhone/iPads) for VIP and home-based office (HBO) users. Provide software and hardware support to retail locations. End User Support (Software/Hardware): AD/O365 account support Microsoft Authenticator - MFA Desktop, Laptops, MFP (Multi-Function Printers), Tablets (Android/iPads), Retail Peripherals (Check scanners, cameras, receipt printers), VDI (Virtual Desktops) Hardware Management (device driver updates, installation) Inventory Management. Support for operating systems, MS office suite, and other business applications. Address access issues related to password, security, application configuration, troubleshooting and general inquiries. Follow standard EUS and IT Security procedures and log interactions. CMDB asset management Manage, maintain, and deploy desktop images. Escalate complex or urgent issues to relevant IT teams. Network Support: Handle Network topology issues. Router identification and configurations Fail-over network to backup connections. Troubleshoot SDWAN (Software Defined WAN) issues. Dispatch ISP technicians to stores Manage list of Internet Service Providers (ISP) Troubleshoot and escalate store alarm connectivity issues (Tyco) when needed. Perform other duties as assigned. Qualifications EDUCATION Associate or bachelors degree in software engineering, Computer Science, IT, Computer Engineering, or similar education or work experience. ITIL certification and/or relevant industry certifications preferred. EXPERIENCE Minimum of 4 years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role. Experience with customer facing IT systems with complex back-office integrations. Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support) Experience with deployment tools (SCCM, PDQ, Altiris, etc.) and PowerShell is a plus. Experience managing Active Directory user environments, hybrid Azure. Experience managing and maintaining desktop images. Experience troubleshooting corporate desktop hardware and software. Functional knowledge of financial instruments and industry domains in a plus. Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols. Familiarity with troubleshooting various types of network hardware such as routers and switches. Proficient in configuring and managing devices to ensure smooth network operations. Experience in Router identification and configurations, fail-over to backup connections. Knowledge of SDWAN (Software Defined WAN) SKILLS Microsoft 365 admin or Office 365 certification is a plus. Experience in hybrid Active Directory Environments. Outstanding communication skills (customer interaction, updates, analysis) Ability to articulate complex technical information into simple-to-understand terms. Problem-Solving Skills. Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures) Time management Knowledge of help desk software, ticketing systems, and databases Experience leveraging geographically diverse IT support teams.

Job Title: Level 3 Technical Support Engineer Location: Hyderabad / Coimbatore (Work from Office) CTC: 9.5 LPA Shift: European Shift Key Responsibilities: 1. Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. 2. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support 3. Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. 4. Troubleshooting network connectivity problems such as router configurations, IP. 5. Troubleshoot network connectivity issues, including router configurations, and provide support for Mail Servers, DNS Servers, and File Servers across Linux, Windows, and macOS operating systems. Work Model: Full-time, Work from Office (Hyderabad preferred). Working hours: 10 hours/day with a 1-hour break. Outstation candidates will get : 1. Travel ticket & accommodation 14 days

Architect end-to-end AMI systems including smart meters, HES, MDMS, integration layers, and customer IT interfacing. Validate solution components across multiple use cases – prepaid, postpaid, net metering, DT metering, integration etc. Required Candidate profile The ideal candidate would bring in 5–7 years of deep experience in smart metering infrastructure, having worked in Tier I organizations involved in full-cycle AMI delivery.