Apprentice - Front Office (Trainee)

Key Responsibilities

Guest Services

• Welcome guests warmly and assist with check-in/check-out procedures under supervision.

• Handle guest queries, give hotel information, and guide them to facilities/services.

• Coordinate luggage assistance with the Bell Desk when required.

• Assist in managing guest requests and ensuring timely follow-up.

Operational Tasks

• Support in preparing guest registration cards, keys, and welcome amenities.

• Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).

• Observe handling of reservations, walk-ins, room allocation, and upselling techniques.

• Monitor lobby cleanliness and report any issues to housekeeping or engineering.

Communication & Coordination

• Coordinate with housekeeping for room readiness and with other departments for guest needs.

• Assist in answering telephone inquiries politely and professionally.

• Learn daily shift handover procedures and assist in preparing reports.

Learning & Development

• Participate in training on PMS operations, guest communication skills, and brand standards.

• Shadow Guest Service Associates and Duty Managers to understand workflow.

• Learn complaint-handling and service recovery techniques.

• Hotel Management student / recent graduate or Diploma Holder

• Prior internship in front office is an advantage but not mandatory