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Apprentice - Customer Care (1 Year Program - Fresher Only)

0 - 1 years

1 - 2 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

Key Responsibilities:

  • Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
  • Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
  • Longstanding units follow-up with customers.
  • Perform timely system related updates.

Requirements and Specific Skills:

  • Graduate
  • Communication skills (written & oral, both in English & relevant vernacular language).
  • Systems savvy and basic exposure to MS-Office applications.
  • Demonstrable team-player skills and ability to meet timelines and deadlines

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CMA Cgm
CMA Cgm

Truck Transportation

Marseille Provence-Alpes-Côte d'Azur

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