Applications Support Sr Analyst - C12 - CHENNAI

As an Apps Support Sr Analyst at Citi, you will be responsible for providing technical and business support for users of Citi Applications. Your role involves: - Providing quick resolutions to application issues to enhance stability, efficiency, and effectiveness. - Managing, maintaining, and supporting application systems in daily operations. - Conducting start of day checks, continuous monitoring, and regional handover. - Performing same-day risk reconciliations. - Developing and maintaining technical support documentation. - Identifying opportunities to optimize the potential of applications used. - Assessing risk and impact of production issues and escalating them promptly. - Ensuring storage and archiving procedures are correctly implemented. - Formulating and defining scope and objectives for complex application enhancements and problem resolution. - Reviewing and developing application contingency planning. - Collaborating with development and production support areas to prioritize bug fixes and support tooling requirements. - Engaging in post-implementation analysis to ensure successful system design and functionality. - Establishing and enforcing operating standards and processes. - Serving as a liaison between users/traders, internal technology groups, and vendors. - Providing evaluative judgment based on analysis of factual information in complex situations. - Operating with a limited level of direct supervision. - Acting as a Subject Matter Expert (SME) to senior stakeholders and team members. - Appropriately assessing risk when making business decisions. Qualifications required for this role: - 5-8 years of experience in an Application Support role. - Experience with installing, configuring, or supporting business applications. - Knowledge of some programming languages with a willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes. - Effective written and verbal communication skills. - Demonstrated analytical skills. - Issue tracking and reporting using tools. - Knowledge/experience of Problem Management Tools. - Good all-round technical skills. - Ability to share information effectively with other support team members and technology teams. - Ability to plan and organize workload. - Consistently demonstrating clear and concise written and verbal communication skills. - Ability to communicate appropriately to relevant stakeholders. Education requirement: - Bachelors/University degree or equivalent experience. Citi is an equal opportunity and affirmative action employer, welcoming all qualified interested applicants to apply for career opportunities. As an Apps Support Sr Analyst at Citi, you will be responsible for providing technical and business support for users of Citi Applications. Your role involves: - Providing quick resolutions to application issues to enhance stability, efficiency, and effectiveness. - Managing, maintaining, and supporting application systems in daily operations. - Conducting start of day checks, continuous monitoring, and regional handover. - Performing same-day risk reconciliations. - Developing and maintaining technical support documentation. - Identifying opportunities to optimize the potential of applications used. - Assessing risk and impact of production issues and escalating them promptly. - Ensuring storage and archiving procedures are correctly implemented. - Formulating and defining scope and objectives for complex application enhancements and problem resolution. - Reviewing and developing application contingency planning. - Collaborating with development and production support areas to prioritize bug fixes and support tooling requirements. - Engaging in post-implementation analysis to ensure successful system design and functionality. - Establishing and enforcing operating standards and processes. - Serving as a liaison between users/traders, internal technology groups, and vendors. - Providing evaluative judgment based on analysis of factual information in complex situations. - Operating with a limited level of direct supervision. - Acting as a Subject Matter Expert (SME) to senior stakeholders and team members. - Appropriately assessing risk when making business decisions. Qualifications required for this role: - 5-8 years of experience in an Application Support role. - Experience with installing, configuring, or supporting business applications. - Knowledge of some programming languages with a willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes. - Effective written and verbal communication skills. - Demonstrated analytical skills. - Issue tracking and reporting using tools. - Knowledge/experience of Problem Management Tools. - Good all-round technical skills. - Ability to share information effectively with other support team members and technology teams. - Ability to plan and organize workload. - Consistently demonstrating clear and concise writte