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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

2 years

0 Lacs

bhubaneswar odisha india

Posted:1 day ago| Platform:

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Skills Required

support interface communication design server troubleshooting development service training collaborative configuration management backup network

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Microsoft Windows Server Administration

Good to have skills :

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to leverage your deep product knowledge to design and implement resolutions that enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Strong understanding of server configuration and management. - Experience with troubleshooting and resolving server-related issues. - Familiarity with backup and recovery solutions for Windows Server environments. - Knowledge of network protocols and services related to Windows Server. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration. - This position is based at our Bhubaneswar office. - A 15 years full time education is required.

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Application Tech Support Practitioner