Application Tech Support Practitioner

  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :ServiceNow App Engine

Good to have skills :ServiceNow IT Service ManagementMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a deep understanding of product functionalities, enabling you to accurately diagnose client issues and design appropriate resolutions, thereby enhancing user satisfaction and system performance.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest system features and enhancements.- Collaborate with cross-functional teams to ensure seamless integration and functionality of applications. Professional & Technical Skills:

- Must To Have
Skills:

Proficiency in ServiceNow App Engine.- Good To Have
Skills:

Experience with ServiceNow IT Service Management.- Strong analytical skills to troubleshoot and resolve technical issues effectively.- Ability to communicate complex technical information clearly to non-technical stakeholders.- Experience in documenting processes and creating user guides for system functionalities.
Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 
15 years full time education