Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, French Language
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client concerns and designing effective resolutions based on your comprehensive product knowledge. Your role will require you to navigate complex situations, ensuring that client needs are met promptly and efficiently, contributing to overall client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and analyze system performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to troubleshoot and resolve technical issues efficiently. - Excellent verbal and written communication skills in both English and French. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.