Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your communication skills to provide exceptional support, ensuring that client concerns are addressed promptly and effectively, while also contributing to the overall quality of our services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance client satisfaction. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with remote desktop support tools. - Strong understanding of operating system configurations and troubleshooting. - Familiarity with network connectivity issues and solutions. - Experience in managing software installations and updates. Additional Information: - The candidate should have minimum 4-7 years of experience in Microsoft Windows Desktop Management. - This position is based at our Coimbatore office. - A 15 years full time education is required.