Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining the high standards of service that our clients expect, ensuring their satisfaction and the smooth operation of our applications. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of client relationship management. - Familiarity with ticketing systems and support workflows. - Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.