Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software Defined Network Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: -Flexible to work in 24x7 rotational shifts, including weekend Excellent communication Skills Expected to be an SME. - Collaborate and manage the team to perform. Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Must to Have Skills: Proficiency in. - Strong analytical skills to assess and resolve technical issues. - Experience with network configuration and management tools. Ability to work collaboratively in A team-oriented environment. - Familiarity with troubleshooting methodologies and best practices. Mandatory Basic Networking Skills : Routing & Switching (CCNA, JNCIA equivalent) -Must to Have Skills (Minimum 1 or more): Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peak Good to Have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP Good to Have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls Additional Information: - The candidate should have minimum 5 years of experience in Software Defined Network Implementation. - This position is based at our Gurugram office. - A 15 years full time education is required.