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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

network infrastructure wan networking protocols troubleshooting cisco switching tcp network engineering network security ip dns networking bgp network administration ospf sd routing system administration service delivery firewall lan ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Infrastructures

Good to have skills :Wireless Technologies Operations, SD-WAN Operations, Cisco Identity Services Engine (ISE)
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a keen ability to accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, thereby enhancing client satisfaction and system performance.
Roles & Responsibilities

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of support processes to enhance service delivery.

Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Network Infrastructures.

Good To Have
Skills:

Experience with SD-WAN Operations, Wireless Technologies Operations, Cisco Identity Services Engine (ISE).

Strong understanding of network protocols and architectures.

Experience with troubleshooting network connectivity issues.

Familiarity with network monitoring tools and techniques.
Additional Information:

The candidate should have minimum 3 years of experience in Network Infrastructures.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner