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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

housekeeping journalism service desk management incident management operational excellence cleaning news editing news reporting housekeeping management news writing editing team leading hospitality hotel management mass communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice SupportMinimum
15 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and operational excellence.
Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their understanding of service desk operations.- Monitor and analyze service desk performance metrics to identify areas for improvement. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Service Desk Management.- Good To Have
Skills:

Experience with Service Desk Voice Support.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and service desk software.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent communication and interpersonal skills to interact with clients and team members.
Additional Information:- The candidate should have minimum 15 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Tech Support Practitioner