Application Support Senior Analyst(SAP MES)

Primary Purpose of the Position

App. Support. Sr. Analyst will be responsible for the SAP MES (Manufacturing Execution System) Application Support. This position is responsible for resolving level II incidents globally. The incumbent will be expected to understand data relationships and should be able to interpret basic system concepts using current documentation standards and methodologies (i.e. flow charts, data flow diagrams, etc.). The incumbent will work in partnership with global and cross-functional IT teams.

Primary Duties and Responsibilities

• Provide level II incident resolution in the area of support. Document issue resolution for knowledge transfer as appropriate. Troubleshoot. Analyze problems, determine the best course of action, and solve problems based upon facts, data, and logical assumptions.
• Working within the incident support team to provide 7x24 support, flexible to work on shifts.
• Keep production up and running by providing the proper incident support.
• Do root cause analysis for production critical incidents and taking preventive actions via collaborating with functional team and other teams in Goodyear in case of need.
• Support the operation of MES (Manufacturing Execution System): Release roll-out including PIR follow-up, transport monitoring, ...
• Support small development and testing.
• Do application transports when assigned.

Experience

Minimum of 3 years of experience in IT, Application support and development.

Knowledge, Skills, and Abilities

• IT technical background and experience.

• SAP

  Knowledge is a must,

  MES

  knowledge is necessary.
• Be passionate about investigations including logs, monitoring, incidents, solutions.
• Some experience with

  java error monitoring

  .
• Knowledge of

  Javascript

  and

  API

  are necessary.
• Some experience with

  Java, SAP ME, SAP MII, SAP UI5

  is an asset.
• Some experience with

  HTML, Java, SAP ME, SAP MII, SAP UI5

  is an asset.
• Some experience with

  SQL

  .
• Knowing

  SAP HANA

  is an asset.
• Strong analytical and problem-solving skills.
• Good team player and like to collaborate with peers.
• Flexible to work in shifts (including night) if/as needed and work overtime if needed.
• Rigorous in following and executing implementation steps.
• Strong written and verbal communication with a very good command of spoken and written English.