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Infosys
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Application Support Lead

Application Support Lead

Infosys

5 - 9 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

kubernetes team leadership operational excellence change management javaj2ee microservices architecture rest apis gcp google cloud platform monitoring observability incident problem management stakeholder communication

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technology Lead at our company based in Bangalore, you will play a crucial role as a techno-functional Subject Matter Expert (SME), providing technical troubleshooting and product support to our customers. Your responsibilities will include taking ownership of user issues, leading day-to-day production support for applications in GCP (Google Cloud Platform) and Kubernetes environments, and ensuring timely incident resolution within SLAs. You will serve as the primary escalation point for high-severity incidents, coordinating with engineering and cloud teams. Root cause analysis, post-incident reviews, and long-term problem resolution will be key aspects of your role. Additionally, you will oversee the implementation and maintenance of monitoring, alerting, and logging tools, while also creating and managing operational documentation and knowledge bases. Your technical skills will be crucial in this role, particularly in Java/J2EE applications and microservices architecture, REST APIs, Kubernetes (K8s), and GCP services such as GKE, Cloud Logging, and Cloud Monitoring. Proficiency in monitoring tools like Datadog, incident and problem management, and familiarity with ITIL practices will be essential. In addition to your technical expertise, your soft skills and leadership abilities will be valued. This includes leading support teams, effective stakeholder communication, ensuring operational excellence through SLAs, SLOs, and error budgets, and managing change effectively. It would be advantageous to have knowledge of Site Reliability Engineering (SRE) practices, understanding of security and compliance in cloud environments, and experience with automation using scripting languages like Python and Bash. Overall, as a Technology Lead, you will be at the forefront of technical support, incident management, and operational excellence, making significant contributions to our team and ensuring the smooth functioning of our applications and services.,

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Infosys

IT Services and IT Consulting

Bangalore Karnataka

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Application Support Lead