Application Support - L1 Non SAP

As the first point of contact for the Store/Warehouse team seeking technical assistance, your role involves diagnosing and troubleshooting technical issues efficiently over the phone or email. You are responsible for logging all service requests promptly and accurately in the ticketing system for proper documentation and follow-up. Prioritizing tasks in incident queues and ensuring tickets are addressed within defined SLAs are crucial aspects of your job. Collaboration with other IT teams is essential to escalate and resolve complex incidents effectively. Additionally, maintaining knowledge of application systems is required to provide accurate advice and support to end-users. Continuous learning is encouraged to stay updated with the latest technology and support tools. You will also be responsible for creating and maintaining documentation related to application support processes and client interactions. Key Responsibilities: - Serve as the initial point of contact for Store/Warehouse team seeking technical assistance - Diagnose and troubleshoot technical issues efficiently over the phone or email - Log all service requests promptly and accurately in the ticketing system - Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs - Collaborate with other IT teams to escalate and resolve complex incidents effectively - Maintain knowledge of application systems for providing accurate advice and support to end-users - Engage in continuous learning to stay updated with the latest technology and support tools - Create and maintain documentation related to application support processes and client interactions Qualifications Required: - Strong technical troubleshooting skills - Excellent communication and customer service skills - Ability to prioritize and manage multiple tasks - Willingness to collaborate with cross-functional teams - Continuous learning mindset to adapt to evolving technology (Note: No additional details of the company were mentioned in the job description.) As the first point of contact for the Store/Warehouse team seeking technical assistance, your role involves diagnosing and troubleshooting technical issues efficiently over the phone or email. You are responsible for logging all service requests promptly and accurately in the ticketing system for proper documentation and follow-up. Prioritizing tasks in incident queues and ensuring tickets are addressed within defined SLAs are crucial aspects of your job. Collaboration with other IT teams is essential to escalate and resolve complex incidents effectively. Additionally, maintaining knowledge of application systems is required to provide accurate advice and support to end-users. Continuous learning is encouraged to stay updated with the latest technology and support tools. You will also be responsible for creating and maintaining documentation related to application support processes and client interactions. Key Responsibilities: - Serve as the initial point of contact for Store/Warehouse team seeking technical assistance - Diagnose and troubleshoot technical issues efficiently over the phone or email - Log all service requests promptly and accurately in the ticketing system - Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs - Collaborate with other IT teams to escalate and resolve complex incidents effectively - Maintain knowledge of application systems for providing accurate advice and support to end-users - Engage in continuous learning to stay updated with the latest technology and support tools - Create and maintain documentation related to application support processes and client interactions Qualifications Required: - Strong technical troubleshooting skills - Excellent communication and customer service skills - Ability to prioritize and manage multiple tasks - Willingness to collaborate with cross-functional teams - Continuous learning mindset to adapt to evolving technology (Note: No additional details of the company were mentioned in the job description.)