Application Support - L1 Non SAP

Reliance Retail

0 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

support sap service documentation resolve learning technology

Work Mode

On-site

Job Type

Contractual

Job Description

Roles And Responsibilities

Serve as the first point of contact for Store / Warehouse team seeking technical assistance over the phone or email.
Diagnose and troubleshoot technical issues, providing efficient solutions and guidance.
Log all service requests promptly and accurately in the ticketing system for proper documentation and follow-up.
Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs.
Collaborate with other IT teams to escalate and resolve complex incidents effectively.
Maintain knowledge of application systems to provide accurate advice and support to end-users.
Engage in continuous learning to stay updated with the latest technology and support tools.
Create and maintain documentation related to application support processes and client interactions.

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