Application Support - L1 Non SAP

As the Technical Support Specialist, you will be the primary point of contact for the Store/Warehouse team, offering assistance with technical issues either over the phone or through email. Your responsibilities will include diagnosing and troubleshooting technical problems efficiently, ensuring that the team receives proper guidance and solutions. It will be essential to accurately log all service requests in the ticketing system for documentation and follow-up purposes. You will be tasked with monitoring incident queues, prioritizing tasks, and ensuring that tickets are resolved within the defined Service Level Agreements (SLAs). Collaboration with other IT teams will be necessary to escalate and resolve complex incidents effectively. Moreover, maintaining a solid understanding of application systems is crucial to providing accurate advice and support to end-users. Continuous learning and staying updated with the latest technology and support tools will be encouraged in this role. Furthermore, you will be expected to create and update documentation related to application support processes and client interactions, contributing to the overall efficiency of the support team.,