Application Support - L1 Non SAP

As the Technical Support Specialist, you will be responsible for serving as the initial point of contact for the Store/Warehouse team to provide technical assistance via phone or email. Your key responsibilities include: - Diagnosing and troubleshooting technical issues to offer efficient solutions and guidance. - Logging all service requests promptly and accurately in the ticketing system for proper documentation and follow-up. - Monitoring incident queues, prioritizing tasks, and ensuring tickets are addressed within defined SLAs. - Collaborating with other IT teams to escalate and resolve complex incidents effectively. - Maintaining knowledge of application systems to provide accurate advice and support to end-users. - Engaging in continuous learning to stay updated with the latest technology and support tools. - Creating and maintaining documentation related to application support processes and client interactions. Additionally, it is crucial for you to engage in continuous learning to stay updated with the latest technology and support tools. You are expected to maintain documentation related to application support processes and client interactions to ensure effective communication and knowledge sharing within the team.,