Application Support

Hi,

We are looking for Application support L1 - CBD Belapur - Work from Client.

Location: BOI Client Site (CBD Belapur)

Job description
Essential Duties and Responsibilities: • Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times • Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets • Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately. • Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. • Meet or exceed all internal KPIs • Ability to effectively communicate and build relationships with customers • Provide a high level of technical and operational support to customers, both external and internal • Familiar with MS Office. • Strong problem solving, priority setting, and collaboration skills. • Excellent communication skills, with neutral accent. • Excellent written communication skills with email etiquettes.

Education/Qualifications Requirements:
Bsc IT, B.Tech or Graduation in any field. Language Skills: Fluent English & Communication must.

Technical/Key Skills:
Strong customer service orientation. Willing to work in Rotational Shift. Good problem solving skills. Adaptability to changing work environment and technologies

Interested candidates apply on shruti.kulkarni@kiya.ai