Posted:4 days ago|
Platform:
Work from Office
Full Time
Diagnose and resolve complex software and system issues escalated from L1 support, requiring deeper technical expertise.
Take ownership of incidents from investigation to resolution, including performing root cause analysis to prevent recurrence.
Proactively monitor applications, analyze performance data, and identify opportunities to improve efficiency and reduce error rates.
Work closely with L1 support to guide them, and escalate issues to L4 (development/specialist) teams when necessary for code changes or deeper solutions.
Maintain detailed documentation of troubleshooting steps, solutions, and workarounds within the ticketing system for knowledge sharing and future reference.
Implement workarounds, apply patches, and make configuration changes to meet customer requirements or resolve issues.
Effectively communicate with users, other IT teams, and third-party providers to understand issues and provide updates on resolutions.
Contribute ideas and drive initiatives to improve overall product and process quality, aiming to reduce customer escalations proactively.
Required Skills & Qualifications
Deep understanding of software, systems, and application troubleshooting.
Proficiency with ticketing systems like Jira .
Experience with application monitoring tools
Knowledge of operating systems (Windows/Linux).
Familiarity with database technologies like SQL, Postgres , and DynamoDB .
Understanding of ITIL processes for service operations.
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krak w, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
Infogain
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
4.0 - 6.0 Lacs P.A.
7.0 - 8.0 Lacs P.A.
4.0 - 6.0 Lacs P.A.
6.0 - 8.0 Lacs P.A.
chennai
3.0 - 3.6 Lacs P.A.
kolkata, hyderabad, pune, ahmedabad, chennai, bengaluru, delhi / ncr, mumbai (all areas)
10.0 - 20.0 Lacs P.A.
bengaluru
Experience: Not specified
1.8 - 2.4 Lacs P.A.
3.0 - 4.75 Lacs P.A.
0.8 - 1.0 Lacs P.A.
hyderabad, pune, bengaluru
7.0 - 17.0 Lacs P.A.
