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Reliance Retail
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Application Support Engineer (Rotational Shifts)

Application Support Engineer (Rotational Shifts)

Reliance Retail

0 - 2 years

2 - 5 Lacs

Navi Mumbai

Posted:2 months ago| Platform:

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Skills Required

L1 Support Application Support App Support Production Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Provide first-line technical support to users via ticketing systems, email, chat, or phone. Monitor application performance and availability using dashboards or monitoring tools. Log, categorize, and prioritize incoming support tickets or incidents. Perform initial troubleshooting steps to resolve common or known issues. Escalate complex or unresolved issues to L2/L3 teams according to SLAs. Track and update status of incidents and requests in the ticketing system (e.g., ServiceNow, Jira, Remedy). Document solutions, known errors, and troubleshooting steps in the knowledge base. Communicate clearly and regularly with users about issue status and resolution. Assist in application deployment verifications and sanity checks as needed. Follow standard operating procedures (SOPs) and contribute to continuous process improvement. Preferred candidate profile Freshers are also welcome. Proper training will be given. Candidate should have excellent communication skills Candidate should be willing to work in shifts

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Application Support Engineer (Rotational Shifts)