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Application Support Engineer IT Operations

4 - 9 years

15 - 20 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

End-User Computing Application Support Engineer L3 Support L2 Support SQL PowerShell New Relic Dynatrace Bash Splunk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support Engineer IT Operations (L2/L3 + EUC L1) Job Overview: An Application Support Engineer responsible for maintaining application uptime, resolving incidents, and supporting users and systems in production. Key Responsibilities: 4.1 Handle and resolve incidents for applications (L2/L3). 4.2 Support end-user computing issues (L1) and document solutions. 4.3 Work on change requests and minor enhancements. 4.4 Monitor application health using logging and monitoring tools. 4.5 Coordinate with DevOps and development teams for root cause analysis. 4.6 Maintain knowledge base and SOPs for repeat issues. Required Skills: 4.7 Experience in application and IT support roles. 4.8 Familiarity with SQL for data checks and minor fixes. 4.9 Knowledge of tools like Splunk, Dynatrace, or New Relic. 4.10 Hands-on with ticketing tools (JIRA, ServiceNow). 4.11 Basic scripting for automation (PowerShell, Bash). 4.12 Understanding of ITIL framework.

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