Application Support Engineer

Your future role:

In this engaging position, you will join a dynamic team based out of Villeurbanne, France and Bangalore, India. Youll work alongside innovative, dedicated, and supportive teammates. You will be the key contact to provide essential support to our clients, ranging from reliability growth teams to railway depot teams, after-sales service, fleet control centers, and external clients worldwide. You will play a vital role in resolving technical issues and optimizing the deployments of the Maintenance solution.

We will rely on you to:

• Analyze bugs reported by users via the JIRA ticketing tool and conduct necessary investigations to resolve technical issues related to new software versions.
• Track and escalate various bugs in collaboration with development teams across frontend and backend architectures, as well as on databases (MariaDB, PostgreSQL, Cassandra, Elasticsearch).
• Configure the application and ensure its correct deployment, working closely with system administrators, using containerization and orchestration tools such as Rancher on servers architected around the Azure Kubernetes system.
• Maintain and deploy new projects in testing, pre-production, and production environments.
• Train users and assist them in using the Application portal while capitalizing on expertise and best practices within a collaborative environment (Microsoft SharePoint).

Your profile:

• A degree in software engineering, computer science, or a related field.
• At least 3 years of experience in the development or support of complex systems.
• Knowledge of web architecture (based on APIs) and SQL databases (MariaDB, PostgreSQL) as well as NoSQL databases (Cassandra, Elasticsearch) would be a plus.
• Strong analytical skills and great flexibility in solving technical problems.
• Excellent interpersonal skills and the ability to communicate effectively in a multicultural and multidisciplinary environment.
• Proficiency in English at a professional level.