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Safran Engineering Services
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Application Support Engineer

Application Support Engineer

Safran Engineering Services

2 - 7 years

5 - 11 Lacs

mumbai

Posted:13 hours ago| Platform:

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Skills Required

servicenow linux windows aws csi itil stakeholder communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support Engineer

Technical Expertise

Root Cause Analysis (RCA)
Debugging & Troubleshooting
Incident Management
Log Analysis
Configuration Management
Service Restoration

Tools & Technologies (examples, adapt as per your domain)

Monitoring Tools (Basic knowledge of what to monitor)
Ticketing Systems (ServiceNow or any other)
OS (Linux, Windows Server or AWS) basic skill

Process & Methodologies

ITIL Framework
Knowledge Base Management
Change Management
Continuous Service Improvement (CSI)
Automation of Repetitive Tasks
Technical Documentation

Soft Skills

Stakeholder Communication
Cross-team Collaboration
Mentoring L2 Teams
Crisis/Bridge Call Handling
Analytical Thinking

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Safran Engineering Services

Aerospace and Defense

Vélizy-Villacoublay

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Application Support Engineer