Application Support Engineer

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Infrastructure Service Management

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in problem-solving activities, utilizing your expertise to enhance system reliability and performance, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining the integrity of business applications and ensuring that they meet the needs of users across the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement. - Monitor system performance and proactively identify areas for enhancement to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of incident management processes and tools. - Experience with service level agreement management and reporting. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with cloud infrastructure and its management. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.