Application Support Engineer

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

IBM z/OS

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Roles & Responsibilities: -Perform IPL/HMC operations, POR and support system maintenances. • Handle system breakdowns - Emergency IPL, IPL with dump • Identify & report risks to SLAs and engage stakeholders • Monitor System performance, software, disk/tape utilization Professional & Technical Skills: Knowledge of z/OS system functions, DB2, CICS, IMS, ADABAS for ability to troubleshoot/guide team to fix the issues • Handle escalations and provide recommendations/updates as needed • Well versed with incident lifecycle management • Experience to perform people management tasks - track performance and behavior. Client communication -Determination and Persistence • Ability to Work in Harmony with Co-Workers • Willingness to improvise knowledge and add to skills Additional Information: - The candidate should have a minimum of 5 years of experience in IBM z/OS. - This position is based at our Bengaluru office. - A 15 years full time education is required.