Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of mainframe systems and architecture. Experience in troubleshooting and resolving application issues on IBM z/OS. Knowledge of JCL, COBOL, and other mainframe programming languages. Experience with job scheduling and monitoring tools on IBM z/OS. Good To Have Skills:Experience with IBM CICS and IMS. Familiarity with ITIL processes and incident management. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in IBM z/OS. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education