Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for SAP ABAP Development and ensuring smooth functioning of the system. You will engage with various teams to troubleshoot and resolve issues, ensuring that all systems operate efficiently and effectively to meet business needs. Your role will also include monitoring system performance and implementing necessary updates to enhance functionality and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for team members to enhance their skills and knowledge. - Develop and maintain documentation related to system processes and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Administration, Salesforce development, Apex, triggeres, flows, REST API integration - Strong understanding of system integration and data management. - Experience with user support and issue resolution in a business environment. - Ability to analyze system performance and implement improvements. - Familiarity with reporting tools and data visualization techniques. Additional Information: - The candidate should have minimum 5 years of experience in Salesforce Administration, Salesforce development, Apex, triggeres, flows, REST API integration - This position is based at our Kolkata office. - A 15 years full time education is required.