Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Software License Management

Good to have skills :ServiceNow Software Asset Management (SAM)
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:SAMPro Tooling Experts serve as implementation specialists with deep expertise in configuring and deploying tools from the ground up. As tool solution architects, they are responsible for planning, executing, and managing end-to-end tool implementations aligned with customer requirements. Their role includes proposing comprehensive tooling solutions and ensuring successful delivery to meet client needs.KEY RESPONSIBILITIESAbility to independently configure and install SAM tool with minimal supervision.Ensure continuous availability and optimal performance of the SAM tool.Upload and manage required data within the SAM toolset.Perform routine system maintenance, including backups, patches, and upgrades.Manage user access by assigning roles based on business needs and revoking access upon termination. Monitor tool health checkpoints to proactively identify and resolve issues.Oversee the infrastructure hosting the SAM platform and ensure sufficient hardware resources are maintained.Escalate technical issues to the vendor, create support tickets, and coordinate with vendor support teams to ensure resolution.Maintain all data feeds and integrations connected to the SAM tool.Perform both scheduled and ad-hoc data uploads as required.Upgrade the SAM platform and its modules in alignment with customer requirements.KEY SKILLSHands-on experience in configuring and implementing both on-premise and cloud instances of SAM tool.Strong understanding of SAM tool infrastructure, including modules, data connectors, and platform capabilities.In-depth technical knowledge of SAM tool features, limitations, and implementation considerations.Skilled in creating guidelines and frameworks to assess and advance tool maturity levels.Ability to develop implementation plans tailored to customer requirements.
Additional Information:Excellent communication skills verbal as well as written.Advanced analytical skills using Excel or other software tools.Strong management and delegation skills, meeting and enforcing deadlines. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education