Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Azure Architecture

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related challenges, ensuring the smooth operation of essential business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of the applications in use, all while maintaining a focus on delivering high-quality support to end-users and stakeholders.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Provide extended coverage to address global operational issues across EMEA, NA, LA, and APJ regions.- Onboard & align upcoming Cloud Providers CDC, Ali Cloud and Stack IT into existing harmonized processes.- Act as backup support for current platform (AWS, GCP, Azure, SAP DC) vertical owners to ensure continuity.- Coordinate with AWS, GCP for capacity reservations, rescheduling, and cost tracking.- Contribute to MSR and QBR reporting with relevant system performance data.- Track and close decommissioning and cleanup tasks, including unused VMs and storage.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and proactively address potential issues. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Microsoft Azure Architecture.- Experience with cloud service models and deployment strategies.- Strong understanding of application support processes and methodologies.- Familiarity with incident management and problem resolution techniques.- Ability to work collaboratively in a team-oriented environment.
Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education