Application Specialist-South(Ultrasound)

Zonal Application Specialist(South India) - USG & Mammography

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Key Responsibilities

1. Clinical Application & Training

• Conduct

  advanced user training

  sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.
• Ensure

  high-quality clinical outcomes

  through image optimization, workflow customization, and best practice sharing.
• Support installation teams for

  clinical acceptance

  and smooth handover of equipment.
• Provide

  refresher and advanced training

  to existing users for continued engagement.

2. Product Demonstration & Sales Support

• Lead

  pre-sales demonstrations

  and clinical evaluations across key hospitals and diagnostic centers.
• Work closely with the

  sales team

  to highlight product strengths and address clinical requirements during presentations.
• Support

  tender processes

  by providing product comparisons, technical inputs, and clinical insights.
• Track and analyze demo-to-sale conversion metrics and suggest improvements.

3. Team Leadership & Mentoring

• Guide and mentor

  regional application specialists

  within the zone, ensuring consistency in training quality and delivery.
• Develop and implement

  standardized application protocols

  and training modules across modalities.
• Conduct internal capability-building programs for new hires and channel application teams.

4. Customer Relationship & Satisfaction

• Act as the

  primary clinical contact

  for key customers in the zone.
• Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.
• Ensure high levels of

  customer satisfaction

  through proactive support and continuous engagement.
• Partner with KOLs (Key Opinion Leaders) and organize

  CME programs, workshops, and webinars

  to promote clinical excellence.

5. Coordination & Feedback

• Liaise with

  product management, marketing, and R&D

  teams to share customer feedback and feature enhancement suggestions.
• Collaborate with the

  service team

  to address system performance issues affecting clinical usage.
• Maintain detailed reports on training, customer visits, and product performance.

Key Performance Indicators (KPIs)

• Quality and number of

  trainings and demos

  conducted.

• Customer satisfaction

  scores and repeat engagement.

• Demo-to-sale conversion

  and support efficiency.

• Team development

  and adherence to standardized training protocols.
• Timeliness and accuracy of reporting and feedback.

Qualifications & Experience

• Education:

  Bachelor's or Master's degree in Radiography, Biomedical Engineering, or Allied Health Sciences.

• Experience:

  Minimum

  10 years of experience

  in ultrasound and/or mammography applications, with at least

  3 years in a zonal or senior application role

  .

Soft Skills:

• Excellent communication, presentation, and interpersonal abilities.
• Strong analytical, leadership, and mentoring skills.
• Willingness to

  travel extensively

  across the assigned zone.